Privacy Policy

Diametic Marketplace (“we,” “our,” or “us”) values your trust and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website, services, and marketplace platform within the United Arab Emirates (UAE).

1. Information We Collect

When you use our platform, we may collect the following types of information:

• Personal Information: Name, email address, phone number, delivery address, and payment details when you register or place an order.
• Account Details: Login credentials, preferences, and purchase history.
• Health-related Preferences: Voluntary information you may share about dietary choices or product preferences (e.g., diabetic-friendly products).
• Technical Information: IP address, browser type, device details, and usage patterns through cookies and similar technologies.

2. How We Use Your Information

We process your data to:

• Provide and deliver products and services you request.
• Process transactions securely.
• Improve and personalize your shopping experience.
• Communicate updates, offers, and customer support.
• Ensure compliance with UAE laws and regulations.

3. Sharing Your Information

We do not sell your data. However, we may share information with:

• Service Providers: Payment gateways, delivery partners, and IT support providers.
• Business Partners: Verified sellers and brands listed on our marketplace.
• Legal Authorities: When required by UAE law or to protect our rights and safety.

4. Data Security

We use industry-standard security measures to protect your personal data. However, no online platform can guarantee 100% security. We encourage you to keep your account credentials confidential.

5. Your Rights

As a user in the UAE, you have the right to:

• Access the personal data we hold about you.
• Request corrections to inaccurate information.
• Request deletion of your account and personal data (subject to legal obligations).
• Opt-out of marketing communications at any time.

6. Cookies & Tracking

Our website uses cookies to improve user experience, analyze site performance, and deliver personalized recommendations. You can manage cookie preferences through your browser settings.

7. Children’s Privacy

Diametic Marketplace is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised effective date.

9. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact us at: 📧 hello@diabmart.com